# Osprey US > Osprey US knowledge base – help articles and documentation. ## Orders & Returns - [Customer Support Center](https://knowledge-base.osprey.com/en_us/customer-support-center-S1WM4T4W6.md): ALL MIGHTY GUARANTEE SHIPPING AND ORDERING NEED A PACK REPAIR ORDER RETURNS NEED A PART REPLACEMENT PRO SALES O ## Product Information & FAQs - [Why is my item a different color in person that it is on the website?](https://knowledge-base.osprey.com/en_us/why-is-my-item-a-different-color-in-person-that-it-is-on-the-website-ByHc8Rkh2.md): Colors may differ slightly between online images and physical products due to lighting conditions and can also vary based on the different visual settings of th - [MY PACK NEEDS REPAIR. WHAT DO I NEED TO DO?](https://knowledge-base.osprey.com/en_us/my-pack-needs-repair-what-do-i-need-to-do-rkknIYibp.md): If your Osprey product needs attention from our Skilled Repair Team such as a new zipper a hole patched or any issue requiring sewing or product disassembly - [I HAVE A BROKEN PART ON MY GEAR. WHAT DO I NEED TO DO?](https://knowledge-base.osprey.com/en_us/tengo-una-parte-rota-en-mi-equipo-qu-tengo-que-hacer-H1R8wKjbT.md): If you haVe a broken part on your Osprey product such as a buckle zipper pull sternum strap or other item you can replace yourself please complete and submi - [MY RESERVOIR IS DAMAGED (NOT A BROKEN PART THAT CAN BE REPLACED). WHAT DO I NEED TO DO?](https://knowledge-base.osprey.com/en_us/my-reservoir-is-damaged-not-a-broken-part-that-can-be-replaced-what-do-i-need-to-do-BJo0wYjW6.md): If your reservoir falls within warranty guidelines please fill out the online Reservoir Warranty Claim form need to link warranty form Damage caused by acci - [WHO PAYS FOR SHIPPING COST?](https://knowledge-base.osprey.com/en_us/who-pays-for-shipping-cost-rJL2dtjZT.md): You are responsible for the charges of shipping your item to Osprey We recommend using a method of shipping that provides a tracking number Osprey cannot be - [DO I HAVE TO REGISTER MY ITEM TO TAKE ADVANTAGE OF THIS INCREDIBLE GUARANTEE? DO I NEED TO BE THE ORIGINAL OWNER OF MY OSPREY ITEM?](https://knowledge-base.osprey.com/en_us/do-i-have-to-register-my-item-to-take-advantage-of-this-incredible-guarantee-do-i-need-to-be-the-original-owner-of-my-osprey-item-rymsFKjZ6.md): No the All Mighty Guarantee is truly ALL MIGHTY If you own an Osprey item that needs to be repaired we will repair or replace it - [OKAY – SO WHAT IS NOT COVERED UNDER THE AMG?](https://knowledge-base.osprey.com/en_us/okay-so-what-is-not-covered-under-the-amg-SkVbqFjT.md): SizeFit We provide a variety of resources and tools for our customers to be sure their Osprey pack fits Remember fit is as personal as the shoes on your fe - [Sponsorships/Partnerships/Donations/Ambassadors](https://knowledge-base.osprey.com/en_us/sponsorships-partnerships-donations-ambassadors-rkst9Rk3n.md): We carefully select partnerships and donation recipients based on the principles of our core values and how each of our missions relates to one another Our Amb - [Frequently Asked Questions](https://knowledge-base.osprey.com/en_us/frequently-asked-questions-B1hgM1n3.md): FREQUENTLY ASKED QUESTIONS MY PACK NEEDS REPAIR WHAT DO I NEED TO DO If your Osprey product needs attention from our Skilled Repair Team such as a ne - [Idea Submission Policy](https://knowledge-base.osprey.com/en_us/idea-submission-policy-Byq4cR1nn.md): At Osprey our team enjoys hearing from our customers The team values any comments and concerns that regard our services or products We appreciate you taking - [CAN'T FIND WHAT YOU ARE LOOKING FOR?](https://knowledge-base.osprey.com/en_us/can-t-find-what-you-are-looking-for-Hkrl4LSp.md): If you are unable to find the information you are looking for in the customer support center please contact one of our Customer Service Representatives and we w - [BLUESIGN](https://knowledge-base.osprey.com/en_us/bluesign-HkU4Oa4p.md): bluesign® PRODUCT This rigorous bluesign® standard means that environmental and social considerations have gone into the selection of every product detail fr ## Warranty - [POCO SEAT PAD UPDATE](https://knowledge-base.osprey.com/en_us/poco-seat-pad-update-HybOSCJ3h.md): CONSUMER SAFETY NOTICE LETTER Poco AG models do not require the seat pad insert Web Request Please fill out and submit our Seat P ## International Customer Service - [International Customer Service](https://knowledge-base.osprey.com/en_us/international-customer-service-S1hBJGkh2.md): INTERNATIONAL CUSTOMER SERVICE OUR WARRANTY DIFFERS SLIGHTLY INTERNATIONALLY FROM COUNTRY TO COUNTRY DEPENDING ON LOCAL LAWS AND CUSTOMS WHILE WE ## Product Registration - [Avalanche Airbag System Registration](https://knowledge-base.osprey.com/en_us/avalanche-airbag-system-reg-H1PYNCyh3.md): AVALANCHE AIRBAG SYSTEM REGISTRATION AVALANCHE AIRBAG SYSTEM PRODUCT REGISTRATION FOR SAFETY ALERT OR RECALL Osprey offers the Soelden Pro 32 and Sopris Pro 3 - [OSPREY UNLTD™ REGISTRATION](https://knowledge-base.osprey.com/en_us/osprey-unltd-reg-HJIkB0J33.md): OSPREY UNLTD REGISTRATION With your new Osprey UNLTD pack you now own a significant piece of Ospreys history present and future the first of its kind i - [POCO™ REGISTRATION](https://knowledge-base.osprey.com/en_us/poco-reg-BydXr0Jnn.md): POCO® REGISTRATION Keeping little ones safe on the go is our number one priority with every Poco pack we develop Theyre carefully engineered to be a su - [Am I required to register my Osprey product?](https://knowledge-base.osprey.com/en_us/am-i-required-to-register-my-osprey-product-Byj3nFVnR.md): We only require registration for the following products POCO Seriesregister here POCO REGISTRATION FORM Avalanche Airbagregister here AVALANCHE AIRBAG ## Legal - [STATEMENT OF ACCESSIBILITY](https://knowledge-base.osprey.com/en_us/statement-of-accessibility-SyzT4UTLT.md): Osprey is committed to improving the accessibility of our websites and electronic communications We strive to provide content in a format available to everyo