# Warranty Claims and Repairs > WARRANTY CLAIMS REPAIRS NEED A REPAIR Worn zipper Ripped fabric Our warranty and repair team is ready and available to fix any Osprey product Source: https://knowledge-base.osprey.com/en_us/warranty-claims-and-repairs-Sk1yERy23 Last updated: 2025-08-21T17:02:45.611Z Osprey will repair any damage or defect free of charge — whether it was produced in 1974 or yesterday.\* Our All Mighty Guarantee™ meticulously sources durable, high-spec materials tailored to each use case, ensuring optimal performance and longevity. Rigorous standards are set for pack functionality, durability and repairability—with the goal of offering products that can be loved for lifetimes.  \*Excludes Poco Child Carrier and Accessories, Raptor Pro and Soelden/Sopris Pro, which carry a limited five- or seven-year AMG depending on their practical lifespan.  **NEED A REPAIR?** Worn zipper? Ripped fabric? Our warranty and repair team is ready and available to fix any Osprey product in need of TLC this season. We've got you covered with our All Mighty Guarantee. **START HERE** Current Turnaround Time: 8-12 weeks Fulfilling our commitment to you is as important to us as ever, however we are seeing a temporary impact on our ability to repair and return packs due to repair request volume. If your pack just needs new buckles, webbing, sternum straps or other easily replaceable parts, please visit our [parts replacement page](https://www.osprey.com/customer/account/login/back_to_referer/1/). We may be able to send you what you need to self-repair and get back to your adventures faster.   Fill out our pack repair form below to receive a Return Authorization Number (ZRA#) and additional instructions in your email within 24 hours. Check your SPAM folder if you don't see it in your inbox. Packs must be sent for repair within 120 days of submitting the form. If you've never had a pack repaired by Osprey before, we recommend you read the FAQ below to answer any questions.  If you have any questions or concerns, please feel free to reach out to our Customer Service Team via phone at 866-284-7830. _If you are currently on a thru-hike adventure traveling the AT, PCT, or CDT, please contact us by telephone at 866-284-7830 after submitting your repair request._  **OSPREY DEALERS: PLEASE DO NOT USE THIS FORM FOR REPAIR OR SPARE PARTS REQUESTS. PLEASE CONTACT YOUR OSPREY DEALER SERVICE REPRESENTATIVE FOR WARRANTY CLAIM ISSUES.** **FAQ** **Who is responsible for the shipping cost?** You are responsible for the shipping cost to get your bag to us for repair. Osprey covers the cost of the repair and the cost of shipping your repaired pack back to you. **What if I just need a buckle or part replaced?** Many parts can be replaced yourself or with the help of an official Osprey retailer. Please visit our [Parts Request](https://www.osprey.com/customer-support/parts-request/) page to learn more. **How long does it take to get my pack back?** Our standard turnaround for pack repairs is roughly 8-12 weeks. If you need to check on your pack's repair status, please Contact Us with your ZRA# and we will gladly provide you with an update. **What if I can't find a box to ship my bag?** Finding a box that's the right size for your pack can be challenging. If you're having trouble, we recommend you contact a sporting goods store, shoe store or a department store that carries luggage. In most cases they will gladly give you a box free of charge. **Why doesn't the patch match the fabric of my pack?** Our goal is to make your pack fully functional again, however possible. This means that we make repairs with available materials, which means we may not have the exact color or fabric to match your pack. Colors fade and inventories change. For all sewing repairs, we use black thread. The beautiful thing is that each pack we repair becomes one-of-a-kind, with stories to share! **What if my pack has sentimental value?** If your pack has sentimental value and you don't want a replacement, please make sure you check the appropriate box on the submission form and we will mark your pack "sentimental." Failure to notify us of this initially could result in your bag being recycled by the Processing Team. If a functional repair cannot be performed on your sentimental pack, we will contact you before shipping it back to you. **What if my pack is dirty?** If we receive a pack that is too dirty or odoriferous to repair it will be returned to you unrepaired. Due to health concerns for our employees, we are restricted by law from accepting items containing mold. If your item is received in this condition, it will be immediately destroyed and will not be replaced. Please read our instructions for how to clean your pack.  **How do I know if you received my pack?** We recommend you obtain tracking information from your shipping provider when you ship it.  ****Use one of the links below to learn more or submit your request. Please note you must log in or create an account prior to submitting your request.****  [US WARRANTY CLAIMS & REPAIRS](http://www.osprey.com/customer-support/return-authorization) [CANADA WARRANTY CLAIMS & REPAIRS](https://www.osprey.com/ca/en/customer-support/return-authorization/)