# Replacement Part Request

> REPLACEMENT PART REQUEST        NEED A PART REPLACED        Broken buckle Worn out webbing Many small pack components can be swapped out easily with new ones

Source: https://knowledge-base.osprey.com/en_us/replacement-part-request-rJc_XAJhn

Last updated: 2025-08-21T17:00:09.433Z

Osprey will repair any damage or defect free of charge — whether it was produced in 1974 or yesterday.\* Our All Mighty Guarantee™ meticulously sources durable, high-spec materials tailored to each use case, ensuring optimal performance and longevity. Rigorous standards are set for pack functionality, durability and repairability—with the goal of offering products that can be loved for lifetimes.   
  
\*Excludes Poco Child Carrier and Accessories, Raptor Pro and Soelden/Sopris Pro, which carry a limited five- or seven-year AMG depending on their practical lifespan.

  

**NEED A PART REPLACED?**

Broken buckle? Worn out webbing? Many small pack components can be swapped out easily with new ones by you or any of our registered Osprey retailers. We've got you covered with our All Mighty Guarantee.

  

**START HERE**

Current Turnaround Time: 6-8 weeks  

  

Fill out our [part request form](https://www.osprey.com/customer/account/login/back_to_referer/1/) below and, if it's a replaceable part, we'll send you a functional replacement for free under our All Mighty Guarantee. Please understand that replacement parts may differ in style or color from the original, but are intended to get your pack or bag back in business.

  

If you've never had a part request with Osprey before, we recommend you read the FAQ below to answer any questions. If you have any questions or concerns, please feel free to reach out to our Customer Service Team via phone at 866-284-7830.

  

If you are currently on a thru-hike adventure traveling the AT, PCT, or CDT, please contact us by telephone at 866-284-7830 after submitting your [Part Request](https://www.osprey.com/customer-support/parts-request/).

  

\*Osprey is unable to ship products or replacement parts outside the US and its territories. If you require warranty assistance outside of the continental United States, please visit the [International Customer Service](https://knowledge-base.osprey.com/en_us/international-customer-service-S1hBJGkh2) page to locate the Osprey Distributor nearest your location. 

  

**OSPREY DEALERS: PLEASE DO NOT USE THIS FORM FOR REPAIR OR SPARE PARTS REQUESTS. PLEASE CONTACT YOUR OSPREY DEALER SERVICE REPRESENTATIVE FOR WARRANTY CLAIM ISSUES.** 

  

**FAQ**

**What types of parts can I replace under the AMG?**

We cover many small parts and components for our backpacks and travel bags, like buckles, straps and webbing or other components that do not require sewing.

  

Components like hip belts, harnesses, top pockets, rain covers and detachable daypacks are not considered parts and aren't available for free replacement. You may be able to have those items repaired under the AMG, or you can contact our Customer Support Team at 866-284-7830 to ask about component availability, pricing and ordering.

  

**What if my pack needs more involved repairs?**

If a simple part replacement won't do the trick, consider submitting a repair request. Our team of dedicated sewers and specialists will help perform more involved functional repairs under the AMG. You can learn more on our [Repair Page](https://knowledge-base.osprey.com/en_us/warranty-claims-and-repairs-Sk1yERy23).

  

**How do I get a hipbelt extension?**

We would be happy to build an extension for you. Our extensions are a piece of grey webbing with a male buckle on one side and a female buckle on the other side that clips into your existing buckles. Prior to requesting the extension for your harness, hipbelt or sternum strap, we need to know how many inches you need to add for the extension, and we need photos of your current buckles with the request. This will ensure the repair works with your pack.

How do you know the right parts to replace?

We ask that you take and attach a photo (Only .Jpg, .Jpeg, .Png And .Gif Are Allowed) of the damaged part to the request form for our reference. When possible, measure the webbing width (in mm) with a ruler to help ensure we send the right size replacement.

  

**What if I want to modify my pack with different parts?**

Replacement parts are only available to restore the original function of your packs. Modifications and other unrelated issues are not covered by the AMG.

  

**How long does it take to get my replacement parts?**

If you fill the request form out to the best of your ability, we will send you a tracking email when your part ships within 5-7 weeks.

  

**My replacement part doesn't look like the original. Why not?**

It's our goal to provide a functional replacement, however possible. This means that we may send a similar part that will sufficiently replace the original, but may not match exactly. The beautiful thing is that it will work the same and makes your pack one-of-a-kind with stories to tell!