# MY PACK NEEDS REPAIR. WHAT DO I NEED TO DO?

> If your Osprey product needs attention from our Skilled Repair Team such as a new zipper a hole patched or any issue requiring sewing or product disassembly

Source: https://knowledge-base.osprey.com/en_us/my-pack-needs-repair-what-do-i-need-to-do-rkknIYibp

Last updated: 2024-02-05T19:54:02.467Z

If your Osprey product needs attention from our Skilled Repair Team, such as a new zipper, a hole patched, or any issue requiring sewing or product disassembly, please [Click here](https://www.osprey.com/customer-support/return-authorization/) to obtain a Return Authorization number (ZRA#). Canadian visitors, [Click here](https://www.osprey.com/ca/en/customer-support/return-authorization/) to warranty page. Included with your Return Authorization Number will be detailed shipping instructions for sending your item to us for repair.  Please do not send your pack in without a Confirmation Number. The All Mighty Guarantee is a functional repair policy that is in effect for the life of your Osprey product. We will make repairs at no cost to you to restore your Osprey product to a functional state, however, many times because of color fade or inventory limitations on fabric and replacement parts, colors will vary from the original. Black thread is used in all sewing repairs.

PLEASE NOTE: If your product is not repairable and is replaced, the original will not be returned.   We will make every effort to repair your item. In the event that we are unable to make a functional repair to your pack, we will replace it. For products that are no longer in production, a member of our Customer Service Team will contact you to discuss replacement options.