# International Customer Service

> INTERNATIONAL CUSTOMER SERVICE              OUR WARRANTY DIFFERS SLIGHTLY INTERNATIONALLY FROM COUNTRY TO COUNTRY DEPENDING ON LOCAL LAWS AND CUSTOMS WHILE WE

Source: https://knowledge-base.osprey.com/en_us/international-customer-service-S1hBJGkh2

Last updated: 2026-09-09T14:44:59.472Z

OUR WARRANTY DIFFERS SLIGHTLY INTERNATIONALLY FROM COUNTRY TO COUNTRY, DEPENDING ON LOCAL LAWS AND CUSTOMS. WHILE WE STRIVE TO PROVIDE THE MOST COMPREHENSIVE WARRANTY WE POSSIBLY CAN, ULTIMATELY WE HAVE TO RELY ON OUR LOCAL DISTRIBUTORS TO DETERMINE WHAT MAKES SENSE IN THEIR COUNTRY. IN CASES OF PRODUCTION OR MATERIAL DEFECT, FULL WARRANTY SUPPORT WILL BE OFFERED. NORMAL WEAR AND TEAR WILL BE LEFT UP TO THE DISTRIBUTORS DISCRETION.

**NORTH AMERICA** 

**Osprey Canada**

800 North Park Stret

Cortez, CO, 81321, USA

1-866-284-7830

[customer.service@cs.osprey.com](mailto:customer.service@cs.osprey.com) 

  

**ASIA**

**Osprey Philippines**

Uniglobe Travelware Co, Inc

2282 Leon Guinto St

Primer Star Center

Malate, Manila 1004

Philippines

Email:  customercare@primergrp.com

**Osprey China**

Wild Rampage

No. 8 Liu Ying Rd, Building M, 6F

Hong Kou District

Shanghai 200083

China

Phone: 86-21-6215-2991

Email; kefu@wildrampage.com

Hours: 9:00am - 6:00pm

We use WeChat Mini Program"奥斯普锐" instead of email.

Website:  www.wildrampage.com

**Osprey Hong Kong/Taiwan**

Great Seasons Limited

Unit 05-08, 11/F, Delta House, No.3 On Yiu Street, Shek Mun, Shatin, N.T

Hong Kong

Phone: 852-2648-6228

Email: joechan@acu.com.hk

Hours: 9:00am - 6:00pm(Mon-Friday)

Warranty Email: warranty@acu.com.hk

  

**Osprey Thailand**

Outdoors Specialist Co., Ltd

31, Soi Udomsuk 53

Yaek 2, Nongbon, Pravet

Bangkok 10250

Thailand

Email:  ospreythailand@hotmail.com

**Osprey Malaysia**

Be Adventure SDN BHD

No. 18A, Ground Floor. Jalan PJS 1/46

Jalan Petaling Utama 9, Batu 7. Jalan Klang Lama

Petaling Jaya, Selangor 46000 

Malaysia

Email:  inquiry@beadventure.com.my

**Osprey Singapore**

Chiang Kong Services Pte Ltd 

11 Tannery Lane #01-01 

Singapore 347774 

Tel : +65 9489 9980

  

Service Centre Operating Hours: 

Monday-Saturday  

9:00am – 6:00pm  (1pm - 2pm Closed)

Public holiday – 9:00am - 3:00pm

Sunday: CLOSED

Email:  seager@seager.com.sg

Warranty email:  Repair@seager.com.sg

Website:  http://seager.com.sg/

  

**Osprey Indonesia**

PT Eigerindo Multi Produk Industri

Jl. Raya Soreang KM 11.5 No 127A

Bandung, West Java 40971

Indonesia

Phone: 62 22 87786767, 87786868

Email:  cs@eigeradventure.com

Hours: 8:00am – 5:00pm

**Osprey Japan**

Blue Sheep Co., Ltd.

Meikei Bldg, 3-4-7, Otsuka, Bunkyo-ku

Tokyo, 112-0012

Japan

Email: ec@bluesheep.co.jp

Hours: 11:00am – 5:00pm

Website: www.bluesheep.co.jp

**Osprey Korea**

Cerrotorre Co., Ltd

476, Samgyang-ro, Gangbuk-gu

Seoul 01038

Korea

Phone: 82-2-903-6171

Email:  ryan@cerrotorre.biz

Hours: 9:00am – 6:00pm

Warranty Email: ryan@cerrotorre.biz

**Osprey Sri Lanka**

Trident distributors (Private) Limited

Columbo Plaza building

50 A Galle Road, Columbo 6,

Columbo, 00600

Sri Lanka

Email:  sales@tridentdistributors.lk

Hours: 9:00am – 5:00pm

Website: www.tridentdistributors.lk

**EUROPE,** **AFRICA AND THE MIDDLE EAST**

**Osprey Europe**

Osprey Europe Ltd

Talon House, Aston Way

Poole, Dorset BH12 4FE

United Kingdom

Email: care@cs-eu.osprey.com  
[Contact Us Form](http://mcloud-na-preprod.osprey.com/gb/contact-us)

  

**AUSTRALIA AND OCEANIA**

**Osprey New Zealand**

Southern Approach

Phone: 0800-335-000

Email: service@southernapproach.co.nz

Hours: 8:30am – 5:00pm

Website: www.southernapproach.co.nz

**Osprey Australia**

Sheldon and Hammond Pty. Ltd 24 Salisbury Road 

Asquith  Sydney

NSW 2077

Australia

Phone: +61 2 9482 6600

Email: info@ospreyaustralia.com.au

Hours: 9:00am – 4:00pm

Website: [www.ospreyaustralia.com.au](http://www.ospreyaustralia.com.au)

  

**SOUTH AMERICA**

  

**Osprey Chile**

Tatoo Adventure Gear

Av. Los Leones #81/Providencia

R.M. Santiago

Chile

Phone: 56-22-946-0008

Email: losleones@tatoo.ws

Hours: 10:00am - 7:00pm

Warranty Email: garantiaschile@tatoo.ws

Website: https://tatoo.ws 

**Osprey Ecuador**

Tatoo Adventure Gear

Av. de los Granados E10-248 y 6 de Diciembre (esq)

Quito

Ecuador

Phone: +593 2-244-8073

Email: info@tatoo.ws

Hours: 10:00am - 6:00pm

Warranty Email: info@tatoo.ws

Website: https://tatoo.ws 

**Osprey Peru**

Tatoo Adventure Gear

Av. Prescott 295, San Isidro 15076

Lima

Perú

Phone: 51-1-221-0515

Email: peru@tatoo.ws

Hours: 10:00am - 6:00pm

Warranty Email: peru@tatoo.ws