# Change or Cancel an Order

> Change or Cancel an Order

Source: https://knowledge-base.osprey.com/en_us/change-or-cancel-an-order-H1iLI012h

Last updated: 2026-06-02T21:06:19.849Z

Our goal is to ship your order as quickly as possible. Once an order has been submitted, it cannot be changed or canceled by the customer.

  

You may initiate a return within 30 days of receiving your product using the link below. Returned items must be in original, unused condition and include all original packaging. In most cases, refunds are issued within 2–3 weeks after the return is received at our Distribution Center. Refunds will be credited to the original method of payment used for the purchase.

Please visit this link for more information on initiating return: [Osprey Returns](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge-base.osprey.com%2Fen_us%2Freturns-HJ1Q1z1h3&data=05%7C02%7Cmbarnhart%40helenoftroy.com%7C578f3af115b4427fca1808debbfbe1a7%7C956da9b4455a45908de8f66d6885fdd5%7C0%7C0%7C639154887690042810%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Op8of3mDHj0%2BwJABG7Ymk%2BifQWyolC3dCWXj4g%2F%2FtAw%3D&reserved=0 "Original URL: https://knowledge-base.osprey.com/en_us/returns-HJ1Q1z1h3. Click or tap if you trust this link.")

  

All orders are subject to review and availability. We reserve the right to cancel an order at our discretion for reasons including, but not limited to: Inventory discrepancies or insufficient stock, incomplete, failed, or delayed payment processing, suspected fraud or unauthorized activity, and other unforeseen circumstances that prevent order fulfillment.